HRIS Launch: Quick Wins & The Essential FAQ

PJ K
Mar 18, 2023
3 min read

The success of a new HRIS launch is often measured by ROI months later. But how do you build immediate momentum and alleviate user anxiety now? The answer lies in identifying Quick Wins—small, high-impact changes—and proactively answering the most common Frequently Asked Questions (FAQs) to ensure a smooth transition. This approach not only drives immediate adoption but also generates positive search results (Search Snippets) for people seeking help with HRIS implementation.

I. Quick Wins: Fueling Early Adoption & Morale

Quick wins are designed to provide users with fast, personal, and immediately tangible benefits from the new system. They shift the focus from "work I have to do" to "value I receive."

Quick Win Strategy	User Group Impacted	Metric to Track
Activate Mobile Self-Service	All Employees	Mobile Login Rate (aim for 70%+ in the first 30 days)
Automate Time-Off Requests	All Employees & Managers	Reduction in paper forms/email requests (e.g., a 90% shift)
Instant Access to Pay Stubs/Tax Docs	All Employees	Help Desk Tickets on Payroll (should see a significant drop)
Manager Approval Dashboard	Managers	Average Time to Approve Requests (should decrease by 50%+)
Single-Click Reporting	HR Admins	Time Spent on Ad-Hoc Reports (free up time for strategic tasks)

The Focus: Make the employee's life personally easier first. When an employee sees immediate value—like checking their PTO balance from their phone in seconds—resistance to the system drops significantly.

Having established quick wins to drive early adoption, let's address common questions to further ease the transition.

II. Essential FAQs: Proactive Communication for Users

The best way to manage a deluge of help desk tickets is to answer the fundamental questions before they are asked. This FAQ provides confidence and reinforces the support system.

General Employee Access & Support

Q: How do I log in to the new HRIS?
- A: Use the dedicated URL provided in the launch email. Your username is typically your employee ID or your work email address. For first-time login, use the temporary password provided (you will be prompted to change it immediately).
Q: Can I access the HRIS from home or my mobile phone?
- A: Yes! The system is cloud/web-based and can be accessed securely from any internet-connected device. A dedicated mobile app is available for download (details in the user guide).
Q: Who do I contact if I forget my password or get locked out?
- A: Do not call HR first. Click the "Forgot Password" link on the login page to initiate a self-service reset. If that fails, contact the IT Help Desk (Ext. XXXX) as access and security are managed by them.
Q: Where can I find the step-by-step guides and video tutorials?
- A: All documentation is housed in the system's Help section, usually located by clicking the ? icon in the top right corner of the dashboard.

Key Task & Data Questions

Q: How do I submit a time-off request in the new system?
- A: Go to the Self-Service tab on your dashboard and select Time & Attendance. Click "Request Time Off," enter the dates, and select the appropriate type (Vacation, Sick, etc.). It will automatically route to your manager for approval.
Q: I need to update my home address and banking information. Where do I do that?
- A: In the My Profile section of your dashboard, under Personal Information. Please ensure banking or tax changes are completed by the payroll deadline to avoid processing issues.
Q: Will my manager still be able to approve my time card if I forget to submit it?
- A: Yes, managers can still approve unsubmitted time cards after the deadline. However, always submit on time to ensure timely and accurate payroll processing.

III. Measuring Quick Win Success (The Metrics)

Success isn't just a feeling; it's data. To demonstrate the ROI of your launch strategy, you must measure the impact of your quick wins.

User Adoption Rate: The percentage of employees who log in and complete at least one self-service task within the first week/month.
Time Savings (Qualitative): Track the shift in HR staff time allocation. Use pulse surveys to ask, "How many hours per week have you saved on manual data entry/answering simple queries since go-live?"
System Utilization: Monitor specific workflow completion rates (e.g., 95% of performance reviews completed on time, 98% of benefit enrollments completed via the system).